Take a closer look at how CaseworkER can support your case load through our innovative features and functionality
HR enquiry management
Log, track, resolve and report on all your HR enquiries. This intuitive function provides that extra level of detail while capturing all interactions, allowing you to measure and improve the level of service provided by the HR team and helps to proactively reduce formal case work by resolving issues earlier.
With highly customisable fields, resolution dates and ability to assign enquiries to users across the organisation it ensures complete transparency.
Policies and sub-policies
Policies and sub-policy templates are configured based upon your requirements. Guiding users through the policy stages, actions and recommended durations ensures a consistent and transparent approach to case management.
Sub templates are ideal for organisations where multiple policies of the same type exist, for example, a legacy disciplinary policy may still be used along with a newer version.
A fast and convenient way to access approved letter templates. With your company stationary, mail merge fields and a full text editor, users only need to change a minimal amount of information every time when creating a letter.
Once created, letters can be added to case notes, automatically included when creating a case hearing pack and produced as a Word document.
Case hearing packs
Whether it’s tabular data, graphical information or summary based reports, CaseworkER supports all your reporting needs.
Interactive dashboards visually deliver clear and simple case information that ensures an improved case management experience. Users can prioritise and drill down to those cases requiring attention and for managers it provides the perfect way to measure case loads and performance of the team.
The easy view dashboard highlights cases with actions due, high risk cases, cases not updated in a set period of time along with many other views.
Post case checklist
Built against the case, the policy specific checklist prompts users to complete all post-case tasks. This provides senior stakeholders assurance of full compliance whilst delivering an improved service to the employees involved.
The checklist is customisable but could include items such as, welfare checks following an absence related case, or maybe ensuring any lessons learnt have been captured to improve future services.
Alerts and notifications
In the notification centre you can create the type of alerts you want to receive. For example, a grievance case with a specific allegation could trigger an alert to a user advising them.