This page relates to the acccessibility of our CaseworkER product.
Measures to support accessibility
Conformity Software takes the following measures to ensure accessibility of CaseworkER:
- Include accessibility throughout our internal policies.
- Integrate accessibility into our procurement practices.
- Employ formal accessibility quality assurance methods.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
CaseworkER is fully conformant with WCAG 2.1 level AA.
Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.
We welcome your feedback on the accessibility of CaseworkER. Please let us know if you encounter accessibility barriers on CaseworkER:
- Contact your account manager
- Alternatively you can e-mail:
We try to respond to feedback within 2 business days.
Compatibility with browsers and assistive technology
CaseworkER is designed to be compatible with the following assistive technologies:
- Modern mainstream browsers (Google Chrome, Microsoft Edge, Mozilla Firefox) with leading assistive technology plugins
CaseworkER is not compatible with:
- Browsers older than 3 major versions
Accessibility of CaseworkER relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure accessibility of CaseworkER, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations for CaseworkER:
- User-generated documents and document templates: Documents and document templates created in CaseworkER may not comply with WCAG requirements because we cannot ensure the quality of this user-generated content. Whilst this content is viewable and editable within the application, the content of the document templates and documents is not strictly “web content” and is intended for use in a word processor application or in printed format. As an alternative, if users who rely on assistive technologies are unable to use this feature they can use a word processor and upload the documents into CaseworkER.
- Interactive dashboard charts: The dashboard charts presented in CaseworkER dashboard are interactive (SVG) images containing text, ordinarily users are able to click on these charts to navigate to different parts of the application, this is purely for convenience, for example clicking a chart might take the user to a pre-filtered list of cases. In some circumstances (depending on the assistive technologies in use) users may find that they are unable to view or interact with these charts, however they are able to navigate to the underlying pages and fully interact with them, for example applying the filters to a list of cases to see the same information that is ordinarily available in the chart.
Conformity Software assessed the accessibility of CaseworkER by the following approaches:
- A formal quality assurance process throughout the design and development process
If you wish to make a formal complaint regarding the accessibility of CaseworkER please contact your account manager or e-mail email@example.com.
Formal approval of this accessibility statement
This Accessibility Statement is approved by:
Conformity Software Ltd
Head of Development
This statement was created on 11 December 2022 using the W3C Accessibility Statement Generator Tool.