Being able to log, track and resolve the informal case activities has become easier.
Having the ability to log and record the informal activities carried out by the HR team and line managers helps to deliver a solid return on investment and reduce future case loads.
Recording the nature of HR enquires coming into the team helps to provide a valuable insight into the workforce. Whether it’s a wellbeing check-in, a question regarding policies, or a payroll related query, all these can provide useful intelligence into how the workforce are feeling.
This allows the HR team to adopt ‘a sooner rather than later’ approach, hopefully reducing the number of formal cases logged.
To learn more about managing HR enquiries please contact us and we will be in touch.